Question:
Q:
Failed to personalize the software update. Please try again.
I did a factory reset on my mac book pro and every time i try to reinstall macOs BIG SUR i get this message. .
"Failed to personalize the software update. Please try again."
ive been trying to do this forever now smh. I cant even use my laptop because it keeps booting in recovery mode, saying that the MacOs installed needs to be reinstalled. Ive reinstalled it over 6 times now and still nothing
It sounds like you may need to "clean install" Mac OS...
I hope you have a Time Machine backup... If you do, then start by:
Erase your disk - https://support.apple.com/en-ca/HT208496
Install OS - https://support.apple.com/en-ca/HT204904
...finally...
Restore - https://support.apple.com/en-ca/HT203981
IF this is way too much, It might be better to take your Mac to an Apple Store or a certified service provider near you... https://getsupport.apple.com
Hi,
Following article could help your question.
If an error occurred while updating or installing macOS - Apple Support
Big Sur wont reinstall
