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Touch Bar on right side working, but invisible

My Touch Bar on my 13" 2019 MacBook Pro works, but about 2 ½ inches on the right are invisible. Pressing the fn key shows up to F9, but is blank after that. Pressing in the F10 area works, but I can't see it.


I have tried resetting the SMC to no avail. I also tried customizing the strip via the Keyboard preferences also to no avail. The problem did not occur until I upgraded to Monterey OS, 12.0.1.


The last time this was posted in 2019 there were some 89 in the communities who said they also had the problem, but there was no solution posted that worked.


HELP??

MacBook Pro 13″, macOS 12.0

Posted on Nov 30, 2021 8:29 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2021 9:01 AM

David Estes wrote:

My Touch Bar on my 13" 2019 MacBook Pro works, but about 2 ½ inches on the right are invisible. Pressing the fn key shows up to F9, but is blank after that. Pressing in the F10 area works, but I can't see it.

I have tried resetting the SMC to no avail. I also tried customizing the strip via the Keyboard preferences also to no avail. The problem did not occur until I upgraded to Monterey OS, 12.0.1.



The best you can do is both—


Try resetting the SMC https://support.apple.com/en-us/HT201295


Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

(get at least two-three rounds of the chimes when holding the NRAM Reset)




https://support.apple.com/guide/mac-help/customize-the-touch-bar-mchl5a63b060/mac


https://support.apple.com/guide/mac-help/use-the-touch-bar-mchlbfd5b039/12.0/mac/12.0




If this does not sort your issue—it may indicate a hardware issue.

check your coverage

https://support.apple.com/my-support


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



You can Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


1 reply
Question marked as Top-ranking reply

Nov 30, 2021 9:01 AM in response to David Estes

David Estes wrote:

My Touch Bar on my 13" 2019 MacBook Pro works, but about 2 ½ inches on the right are invisible. Pressing the fn key shows up to F9, but is blank after that. Pressing in the F10 area works, but I can't see it.

I have tried resetting the SMC to no avail. I also tried customizing the strip via the Keyboard preferences also to no avail. The problem did not occur until I upgraded to Monterey OS, 12.0.1.



The best you can do is both—


Try resetting the SMC https://support.apple.com/en-us/HT201295


Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

(get at least two-three rounds of the chimes when holding the NRAM Reset)




https://support.apple.com/guide/mac-help/customize-the-touch-bar-mchl5a63b060/mac


https://support.apple.com/guide/mac-help/use-the-touch-bar-mchlbfd5b039/12.0/mac/12.0




If this does not sort your issue—it may indicate a hardware issue.

check your coverage

https://support.apple.com/my-support


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



You can Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Touch Bar on right side working, but invisible

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