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Level 1

4 points

My battery is not charging what can I do to fix that. My phone is new

My phone is not charging what can I do to fix that?

Posted on Nov 25, 2021 6:09 AM

Top-ranking reply

Level 10

173,994 points

Posted on Nov 25, 2021 7:36 AM

if it was me then I would

test the charger with another device

test with another cable

verify the connector in the iphone is not full of dirt and lint evt. use a match or

toothpick to clear it out

it being new I would likely claim warranty on it if cable or device was not working according to specifications

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