You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Erase All Contents and Settings

How do I Erase All Contents and Settings on iPhone 4 (8GB) an old phone?

.

When prompted with Apple ID password Verification fails.

Email changed and so did carrier.

iPhone 4 (8GB)

Posted on Nov 23, 2021 9:35 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2021 11:36 AM

Carrier should not matter at all and email should update with any changes as long as the iPhone can connect to the Internet. Maybe try erasing with a computer.


See these support articles:


Restore your iPhone, iPad, or iPod to factory settings [with a computer] - "A factory restore erases the information and settings on your iPhone, iPad, or iPod and installs the latest version of iOS or iPod software."

Click here --> http://support.apple.com/HT201252


How to erase your iPhone, iPad, or iPod touch

"Learn how to wipe information from your iPhone, iPad, or iPod touch and restore your device to factory settings." Without using a computer. Does not reinstall iOS.

Click here --> https://support.apple.com/HT201274


If neither of the above work, read the "If you can't erase your device" section in the last link, including the last part about contacting Apple.

1 reply
Question marked as Top-ranking reply

Nov 23, 2021 11:36 AM in response to Sueva

Carrier should not matter at all and email should update with any changes as long as the iPhone can connect to the Internet. Maybe try erasing with a computer.


See these support articles:


Restore your iPhone, iPad, or iPod to factory settings [with a computer] - "A factory restore erases the information and settings on your iPhone, iPad, or iPod and installs the latest version of iOS or iPod software."

Click here --> http://support.apple.com/HT201252


How to erase your iPhone, iPad, or iPod touch

"Learn how to wipe information from your iPhone, iPad, or iPod touch and restore your device to factory settings." Without using a computer. Does not reinstall iOS.

Click here --> https://support.apple.com/HT201274


If neither of the above work, read the "If you can't erase your device" section in the last link, including the last part about contacting Apple.

Erase All Contents and Settings

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.