Refund

My Son did buy an premium level reward € 10,99 on 23-10-2020

docnr: 181381887647 but NEVER recieved the “game” but we did pay for That.

can u please help us?

iPhone XS

Posted on Nov 23, 2021 03:49 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2021 04:44 AM

"If you don’t see your in-app purchases" click here --> - https://support.apple.com/HT204530


Click on this link to learn 'How to contact an app developer' about problems running an app or problems restoring purchases. --> https://support.apple.com/HT207959


If you cannot resolve the problem with the developer contact Apple:


Report a Problem - https://reportaproblem.apple.com/?s=6


If you still have problems, click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

1 reply
Question marked as Top-ranking reply

Nov 23, 2021 04:44 AM in response to Aidennelo

"If you don’t see your in-app purchases" click here --> - https://support.apple.com/HT204530


Click on this link to learn 'How to contact an app developer' about problems running an app or problems restoring purchases. --> https://support.apple.com/HT207959


If you cannot resolve the problem with the developer contact Apple:


Report a Problem - https://reportaproblem.apple.com/?s=6


If you still have problems, click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.