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i got my son an iPhone for his birthday in May and he’s changed to passcode to his phone and gone and forgotten it. He’s tried to many time that the phone is now disabled and needs to be connected to iTunes but because it has never been connected to iTunes I can’t get the phone to connect and disable. Are there any other ways to be able to do this?
iPhone SE, iOS 14
No, it must be done on a computer.
If your computer doesn't recognize your iPhone, iPad, or iPod
https://support.apple.com/en-us/HT204095
iOS device not showing in iTunes for Windows
https://discussions.apple.com/docs/DOC-10691
If you forgot the passcode on your iPhone, or your iPhone is disabled -
No, it must be done on a computer.
If your computer doesn't recognize your iPhone, iPad, or iPod
https://support.apple.com/en-us/HT204095
iOS device not showing in iTunes for Windows
https://discussions.apple.com/docs/DOC-10691
If you forgot the passcode on your iPhone, or your iPhone is disabled -
So this issue does seem that you are experiencing a forgotten passcode for this iPhone. https://support.apple.com/en-us/HT204306
There is a possibility of data loss, since the only way to get back into the iPhone is to restore it to factory settings using a Mac or PC and
You may also try to use iCloud.com/find and sign in with the Apple ID that is on that iPad and remotely erase it.
The erase signal can take up to an hour to ping the device.
Restore to factory settings > https://support.apple.com/en-us/HT201252
Erase Device with find my on iCloud.com : https://support.apple.com/guide/icloud/erase-a-device-mmfc0ef36f/icloud
Hope this helps ;)
How to disable an iPhone without iTunes
