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My dad gave me his Ipad because he never used it. He can't remember the password and I have tried the directions to reset the Ipad but it keeps coming up with an iTunes icon. Not sure what to do next

My dad gave me his Ipad because he never used it. He can't remember the password and I have tried the directions to reset the Ipad but it keeps coming up with an iTunes icon. Not sure what to do next

Posted on Nov 6, 2021 10:39 AM

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Question marked as Top-ranking reply

Posted on Nov 6, 2021 10:44 AM

As described, your iPad must initially be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.


You will almost certainly require the AppleID and associated password previously used to activate the iPad. If these have been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover the credentials, you’ll need access to one of the following:

  • The primary email address mailbox that corresponds with the AppleID
  • Any of the secondary/recovery email addresses that should be configured for the AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with the AppleID


Unless the AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

1 reply
Question marked as Top-ranking reply

Nov 6, 2021 10:44 AM in response to Stymie0622

As described, your iPad must initially be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.


You will almost certainly require the AppleID and associated password previously used to activate the iPad. If these have been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover the credentials, you’ll need access to one of the following:

  • The primary email address mailbox that corresponds with the AppleID
  • Any of the secondary/recovery email addresses that should be configured for the AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with the AppleID


Unless the AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

My dad gave me his Ipad because he never used it. He can't remember the password and I have tried the directions to reset the Ipad but it keeps coming up with an iTunes icon. Not sure what to do next

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