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iphone 13 pro max freeze screen

today 2 times freeze screen during video and photo taking. why is it and how to go about it?

iPhone 11

Posted on Oct 25, 2021 8:32 AM

Reply
1 reply

Oct 25, 2021 8:35 AM in response to jckp7899

Two troubleshooting steps to perform (test after each attempt):


A "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).


Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support

Regards

Giulio

iphone 13 pro max freeze screen

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