You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Big Sur's screen capture feature is stuck after closed

This was in another thread (see bottom image) but I am restarting the conversation as no one responded except someone saying they had never seen anything like it. I just want to say - here is another example.


This has happened more than a couple times now and I have only been able fix by restarting my computer. Escape does not fix it. Selecting a new area does not fix it (as you can see in the top image). Changing the Options in the screen capture feature do not do anything (i.e. Changing the Timer did nothing and Changing the Remember Last Selection did nothing as well). If I print from this webpage I am on right now, the printer will print the dimmed version—interesting! However, It is not reproduced in a screenshot when capturing the whole screen or window.



MacBook Pro 16″, macOS 11.6

Posted on Oct 24, 2021 9:24 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 24, 2021 10:06 AM

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Similar questions

1 reply
Question marked as Top-ranking reply

Oct 24, 2021 10:06 AM in response to taraleeburns

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Big Sur's screen capture feature is stuck after closed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.