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I have just purchased apple motion 5.5.6 from the store
on start up it takes 15-30 minutes to start running really slow, and when I try to publish it keep spinnin without finishing.
I have the latest macbook pro and it should be more that good for it, I tried restarting and uninstall and reinstall. nothings helped.
any suggestions ?
MacBook Pro 15″, macOS 11.4
We need to know more.
Please run Etrecheck and post its full report here using the additional text button below your message.
By the way I assume you meant 5.5.3 and not 5.5.6, as the latter does not exist.
We need to know more.
Please run Etrecheck and post its full report here using the additional text button below your message.
By the way I assume you meant 5.5.3 and not 5.5.6, as the latter does not exist.
The first thing to do is uninstall sophos.
It is not giving you any protection and is hurting performance.
Effective defenses against malware and other threats
The version of Parallels is very old. The current one is 17, you have 11. This almost certainly does not work in Big Sur, and could be causing issues.
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-08-23)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23)
Google and its keystone daemons are well known enemies of professional, and especially video applications.
You should uninstall completely, and then drag Motion to the trash and download a new copy from the App Store.
To know more about how and why Chrome is causing serious trouble, read up here:
And, although they are doing nothing, you should take to opportunity to do the "clean up" indicated by Etrecheck.
These are files that point to stuff that has been removed, but still remain there in the LaunchAgents and LaunchDaemons folders. Just rerun Etrecheck and follow the instructions to delete them.
After deleting Chrome and all the keystone agents, did you trash Motion and download a new copy from the App Store?
Please run Etrecheck again and post the new report, maybe we missed something, or maybe you did.
Yes you are right it is 5.5.3
and here is the report. the issue still exist
here is the report in the addtional text.
I have a completely identical mac, so I can assure you that what you are experiencing is NOT normal.
I will look at the report and see what I find.
Thank you for the thorough answer
I appreciate it sir
I will try and see if it works out
unfortunately it is still the same but my computer is cleaner
any way that I could manage make apple answer a support request.
since they aren't letting me through
Purchsed Apple motion but it's very slow
