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Why is my phone locked

I purchased a phone through Apple. My carrier was T-Mobile. I switched carriers to Verizon, but they are saying my phone is locked. Why is the phone locked if I have the phone through Apple.

Posted on Oct 7, 2021 5:38 PM

Top-ranking reply

deggie

Level 10

167,333 points

Posted on Oct 7, 2021 5:39 PM

Did you pay full price and delineate that you wanted an unlocked iPhone? If not your iPhone is locked to T-Mobile, you will need to contact them to unlock it.

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Why is my phone locked

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