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This Apple ID is not valid or not supported.

Hello,

I am trying to reset the password on one of my iPads, and I'm getting this message "This Apple ID is not valid or not supported."


Help


iPad mini 4 Wi-Fi

Posted on Oct 5, 2021 11:13 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2021 3:18 AM

Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.


There is no Apple Support document specifically addressing these messages that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:


If your Apple ID is locked or disabled --> https://support.apple.com/HT204106


Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169



2 replies
Question marked as Top-ranking reply

Oct 6, 2021 3:18 AM in response to markspawn

Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.


There is no Apple Support document specifically addressing these messages that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:


If your Apple ID is locked or disabled --> https://support.apple.com/HT204106


Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169



This Apple ID is not valid or not supported.

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