You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

nourdine48 Author

Level 1

4 points

face id is disabled

Just bought an iPhone 13pro. While completing the set up, I am getting an error saying that Face ID cannot be enabled due to an issue with the TrueDepth camera

iPhone 13 Pro

Posted on Oct 5, 2021 5:56 PM

Top-ranking reply

Limnos

Level 10

418,933 points

Posted on Oct 5, 2021 8:44 PM

If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114

If an alert says Face ID has been disabled on your iPhone or iPad Pro, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186

If none of the above has a solution it is under warranty, or another consideration:

Apple Store Returns & Refunds. Click here to read --> http://www.apple.com/shop/help/returns_refund - For the USA "You have 14 calendar days to return an item from the date you received it." The return terms may be different in some countries.

View in context

face id is disabled

Similar questions