Why can’t I set up face recognition on iPhone 10?

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Level 1

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Why can’t I set up face recognition on iPhone 10?

I am trying to set up face recognition on my iPhone 10. I can not get past the screen which tells me to position my face in the frame.

iPhone X, iOS 14

Posted on Oct 2, 2021 6:29 AM

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Answer 1

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LD150

Level 10

91,967 points

Oct 2, 2021 6:41 AM in response to Booker83

Check out the article above or you can reach out to Apple Support directly. Depending on your region, you may be able to reach them here: contact Apple Support

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Answer 2

LD150

Level 10

91,967 points

Oct 2, 2021 10:09 AM in response to Booker83

It appears to be more common with iphone X which is why your next step is to contact Apple Support.

I dont have any evidence or inside knowledge other than it seems to be X or XS users most of the time.

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Answer 3

Booker83 Author

Level 1

4 points

Oct 2, 2021 9:57 AM in response to LD150

I have tried everything in this article. It does not solve my issue. I can not set up Face ID. It will not let me get past the screen which tells me to position my face with the frame.

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Why can’t I set up face recognition on iPhone 10?

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