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When I attempt to input a new contact in Contact on my iMac, I manage to put in first and last name and then the contact disappears. An existing, unrelated contact appears. This happened intermittmently but now it is consistent. I rely on this Contact and really want to get this problem resolved.
Thank you.
iMac 27″ 5K, macOS 11.4
Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
Thank you for your reply. When I started my Intel powered iMac per instructions, I got the usual user name and password but the sign in was grey. I didn't get the option to open in Safe Mode. I tried this 3 times but got the same results.
In this mode I tried to input a new contact into Contact and unfortunately got the same result. Put part of the name in and then that disappears and another contact that starts with A (as the one I'm trying to input) shows up.
Other suggestions?
Thanks
Hi Old Toad,
I tried your suggestion about the wireless keyboard. However, I had the same results - the option to select Safe Mode was not available. I had the same sign in as usual except that the username and password slots were grey. It appeared that some version of Safe Mode was being used by the computer.
I tried the Contact app and had the same trouble - no change. However, I noticed that the left side of the Contact page didn't have listed all the groups I had previously. Now it only had All Contacts, gmail contacts (Not a group I originally had and there were no contacts listed) and iCloud (also without contacts). When I selected All Contacts and tried to add a new contact I had the same problem. However, when I selected iCloud I could input a new contact! I did that in "Safe Mode" and when I restarted in the usual manner. So somethings changed, and I can input contacts. So thank you! It is unknown if this is a permanent resolution or just a passing prank to set me up for the next time. In any case, I'll be back if it shows up again.
If you have a wireless keyboard with rechargeable batteries connect it with its charging cable and try booting into Safe Mode again. That usually works for me.
Have you tried a restart?
Restart the computer? Yes I’ve done that. If there is a restart foe the app, no I don’t know how to do that.
Problem with Contact app on iMac
