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User profile for user: KenK56
KenK56 Author
User level: Level 1
4 points

macbook pro big sur says printer is offline

My Macbook Pro M1, Big Sur 11.6, thinks my Canon inkjet printer is offline. It was working normally for a long time. I'm not aware of changing anything to cause it (no OS update, etc.)


When I couldn't get it back online, I reset the printing system. After some time (and an uncertain sequence of events), the printer shows up in the printer list - but it is still offline.


Meanwhile, I can print from my wife's Macbook Pro (Intel) as well as my iPhone and iPad. Clearly the issue is with my Mac. Any suggestions?


Thank you,

Ken K

MacBook Pro (2020 and later)

Posted on Sep 21, 2021 3:03 PM

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Question marked as Top-ranking reply
User profile for user: Sharon_419
Sharon_419
User level: Community Specialist

Posted on Sep 22, 2021 11:28 AM

Hey KenK56,


It sounds like you're having issues printing from your Mac. We can understand wanting to look into that further. We want to help.


We'd recommend trying the steps in this article: Solve printing problems on Mac


Thanks!

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macbook pro big sur says printer is offline

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