You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Updates on MacBook Pro

I'm not able to update or upgrade my MacBook Pro. Receiving error message that network connection is lost even when I am still connected.

MacBook Pro 15″, macOS 10.14

Posted on Sep 20, 2021 11:48 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2021 12:30 PM

JoeCar3 wrote:

I'm not able to update or upgrade my MacBook Pro. Receiving error message that network connection is lost even when I am still connected.



See if there is anything here: If an error occurred while updating or installing macOS


In General—

Disable any VPN or Proxy servers you are using

Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus

Power Cycle your router

Do a safe boot if necessary  https://support.apple.com/en-us/HT201262


https://support.apple.com/guide/mac-help/troubleshoot-connecting-mac-internet-mchlp1202/mac


2 replies
Question marked as Top-ranking reply

Sep 20, 2021 12:30 PM in response to JoeCar3

JoeCar3 wrote:

I'm not able to update or upgrade my MacBook Pro. Receiving error message that network connection is lost even when I am still connected.



See if there is anything here: If an error occurred while updating or installing macOS


In General—

Disable any VPN or Proxy servers you are using

Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus

Power Cycle your router

Do a safe boot if necessary  https://support.apple.com/en-us/HT201262


https://support.apple.com/guide/mac-help/troubleshoot-connecting-mac-internet-mchlp1202/mac


Updates on MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.