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Hi I’ve just been billed by an unknown iTunes subscription that doesn’t even appear on my subscription list..Where can I get help for a refund?

iPhone 6s, iOS 12

Posted on Sep 19, 2021 12:48 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2021 12:50 PM

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. See each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' on your billing statement - Apple Support


If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: https://support.apple.com/en-us/HT204759

and https://support.apple.com/en-us/HT201679

1 reply
Question marked as Top-ranking reply

Sep 19, 2021 12:50 PM in response to simphiwe289

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. See each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' on your billing statement - Apple Support


If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: https://support.apple.com/en-us/HT204759

and https://support.apple.com/en-us/HT201679

Unknown Subscription

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