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Level 1

4 points

How can i solve my problem

I cannot add credit card in my ID,

it show “your account has been disabled in the app store and itunes”.

Posted on Sep 16, 2021 9:36 AM

Top-ranking reply

Level 10

418,855 points

Posted on Sep 16, 2021 9:41 AM

Hello,

Apple says if you see this message, "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

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