Restore Mode is not getting resolved - iPad 2018 Model

Question

Restore Mode is not getting resolved - iPad 2018 Model

Less than one year used iPad 2018 model went to restore mode. It is been 5-6 months.

Believe me, till now it is not resolved.

I have called customer support more than 5 times

I have visited 2-3 Apple I care support centers.

But No Luck.

Resolution Given by Apple Icare support - Hard issues cannot be resolved!!

Literally, I lost hope in Apple products.

Can someone suggest to me whether the Restore mode issue can be resolved?

Please suggest in case of any Good service center, I am currently located in Karnataka- India.

Regards

Shiv

Posted on Aug 23, 2021 8:40 AM

Reply

Answer 1

Aug 23, 2021 8:48 AM in response to ChrisJ4203

Hey Chris,

Thanks for your response. Replacement will cost me almost the same as the new iPad.

So we can assume Apple does not have any Resolution for Hardware issues.

Honestly Speaking, it is so pathetic experience with the First and foremost Apple Device.

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Answer 2

ChrisJ4203

Level 10

230,678 points

Aug 23, 2021 9:44 AM in response to shivananda208

Yes, they do have a resolution for hardware issues. They replace the device if it is under warranty. If not, then you are offered an out of warranty replacement for a reduced price. While it may seem high, it is lower than the price of a new one, something other companies do not do for a device that is out of warranty. If you are not satisfied with that, you would need to take that up with Apple.

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Answer 3

ChrisJ4203

Level 10

230,678 points

Aug 23, 2021 10:12 AM in response to shivananda208

Then it is an out of warranty replacement. The cost, while close to the price of a new one is still not the same as a new one. If you do not wish to pay that price, you can either add a little more to it and get a new one, or you can stop using it.

You are not talking to Apple here. There is nothing any of us can do about the iPad failing or the price of an out of warranty replacement.

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Answer 4

ChrisJ4203

Level 10

230,678 points

Aug 23, 2021 8:44 AM in response to shivananda208

If you have been to an Apple Store and they could not resolve the issue and AppleCare states it is a hardware issue, there is no other resolution but to replace the device.

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Answer 5

Aug 23, 2021 9:55 AM in response to ChrisJ4203

Unfortunately, This issue occurred very next month of the warranty expire date. But they have clearly told, the replacement will cost almost the same as the new iPad.

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Restore Mode is not getting resolved - iPad 2018 Model

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