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IPad troubleshooting

I bought an iPad and it is locked won't even let me put a password in. How do I fix this issue?

Posted on Aug 20, 2021 8:40 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2021 9:14 AM

If it is frozen or unresponsive, try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


If it is disabled (because you forgot the passcode to unlock its screen):

Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can run iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPad, or your iPad is disabled


If you mean something different, please better clarify your needs.

Regards

Giulio


2 replies
Question marked as Top-ranking reply

Aug 20, 2021 9:14 AM in response to Roxyjoy22

If it is frozen or unresponsive, try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


If it is disabled (because you forgot the passcode to unlock its screen):

Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can run iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPad, or your iPad is disabled


If you mean something different, please better clarify your needs.

Regards

Giulio


IPad troubleshooting

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