Activation

My mom got a new phone and I’m using her old one. I reset it to factory settings and I can’t get past the activation setting what do I do.

iPhone 8 Plus, iOS 14

Posted on Aug 12, 2021 11:25 AM

Reply

Similar questions

Activation lock when you buy a second hand phone Just purchased a iPhone 11 from a “friend” that happens to be activation locked so I can’t set it up as my phone. how do I fix this?
5 years ago 413 1
How to activate phone with different apple Id Hello after i got new iphone I removed old one from my apple Id, removed everything and gave it to my mother , but she can not activate under new apple ID as phone is still asking that it is associate with apple ID already , how can i reset it
3 years ago 497 1
Activation lock I bought an iPhone but when I turn it on it’s telling me to activation unlock it how do I factory reset the phone so I can set it up ?
3 years ago 480 1

1 reply

Sort By:

Level 10

157,626 points

Aug 12, 2021 11:28 AM in response to Cattlekid1275

Your mom's phone is activation locked. She needs to remove her Apple ID from it in order for you to use it.

Have her got through the steps in the following support article:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod Touch - Apple Support

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activation

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up