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Delete a payment method issue

I have deactivate all my subscriptions but I cannot remove one payment method. I want to remove this card and load balance to Apple wallet and use this balance for the subscriptions. What should I do ?

Posted on Aug 10, 2021 7:42 AM

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Question marked as Top-ranking reply

Posted on Aug 10, 2021 9:02 AM

"Some purchases might require that you have a credit card on file, even if you use your Apple ID balance to make the purchase." - from: What you can buy with your Apple ID balance --> https://support.apple.com/HT211187


For a variety of reasons Apple will almost always require a functional payment method such as a credit or debit card be present when downloading anything from the iTunes or App Stores that isn't totally free, even if the item will be paid for with Apple Account balance. The only solution to satisfy this requirement is to add a valid payment method.


Create or use an Apple ID without a payment method - https://support.apple.com/HT204034


I use my account with no card but I have never downloaded anything except entirely free apps.


7 replies
Question marked as Top-ranking reply

Aug 10, 2021 9:02 AM in response to dimitris28

"Some purchases might require that you have a credit card on file, even if you use your Apple ID balance to make the purchase." - from: What you can buy with your Apple ID balance --> https://support.apple.com/HT211187


For a variety of reasons Apple will almost always require a functional payment method such as a credit or debit card be present when downloading anything from the iTunes or App Stores that isn't totally free, even if the item will be paid for with Apple Account balance. The only solution to satisfy this requirement is to add a valid payment method.


Create or use an Apple ID without a payment method - https://support.apple.com/HT204034


I use my account with no card but I have never downloaded anything except entirely free apps.


Aug 10, 2021 8:28 AM in response to dimitris28

Have the subscriptions also run their course and expired?


How to cancel a subscription from Apple - Apple Support


Subscriptions will continue until the expiration date. Canceling them just tells them not to renew after that date. To have it end before that date you need to contact Apple and explain you need it to end immediately.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232


If you tell us more about what you are trying to achieve we may have ideas to help you reach your goal.

Aug 10, 2021 8:37 AM in response to dimitris28

Ah, this is where knowing the goal helps. :-)


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.


'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905

Aug 10, 2021 8:55 AM in response to Limnos

Ohhh very nice… it is very helpful… so let me see if I have understood it correctly…I cannot use Apple balance (no debit/credit card ) for the subscriptions. It seems that if I need to remove the current payment method ( which is a card ) I have to add another payment method ( new card ).


many thanks in advance for your replies.

Delete a payment method issue

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