new m1 stuck on big sur update

So I have a new MacBook Pro stuck on the Big Sur update. 6 hours. Turned it off, turned it on, still stuck.

Can anyone give me any other advice?

Or do I just take it to a shop tomorrow?

Thank you!

Posted on Aug 8, 2021 2:25 AM

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Aug 8, 2021 2:31 AM in response to lisacj_

If this "Stuck " is during the installation process - suggest shut down by whatever means required including the Power Button. Disconnect any external devices and connect to charger.


Start up your Mac in safe mode and it will do a Repair Disk, clear cache files and only load Apple Software, extensions and Fonts. So, it will load slowly - normal.


This may or may not allow the update process to complete successfully.


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new m1 stuck on big sur update

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