2021 MacBook Pro (M1 chip) can't find HP scanner

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2021 MacBook Pro (M1 chip) can't find HP scanner

I am unable to use a late model HP ScanJet Pro 2500 f1 scanner with a 2021 MacBook Pro 13" with Apple silicon.

After booting to safe mode, clicking Apple > About this Mac, under "USB," the MacOS (v11.5.1) precisely recognizes the HP ScanJet hardware as attached to one of the USB ports.

When one goes to System Preferences > Printers & Scanners and click "+" to discover/add the scanner... nothing.

The HP Smart app found/added an HP printer, no problem. But it is blind to the scanner.

Likewise, the HP Easy Scan app doesn't see the scanner.

I spent an hour with Apple Support last night... no solution.

Anybody?

MacBook Pro 13″, macOS 11.5

Posted on Jul 30, 2021 06:59 PM

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Answer 1

kirbo719 Author

Level 1

5 points

Jul 31, 2021 09:55 AM in response to kirbo719

Keith thanx for your suggestions. Latest ViewScan ver. seems to be for MacOS Catalina, ver.10.x. My machine is at ver.11.5.1. I am a newbie to MacOS. Will I likely be successful trying to deploy that Catalina ver. of ViewScan?

Tnx!

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Answer 2

kirbo719 Author

Level 1

5 points

Aug 9, 2021 07:30 PM in response to Keith Barkley

Keith: the latest:

Mr. Hamrick of ViewScan had me install the 64bit version. It did not work. For this scanner, he says, his software relies on an HP scanner driver having been installed.

Someone a year ago had issues getting this scanner to work with a Mac Mini running Catalina and provided a link to an HP driver that caused it to work. Guess I'll attempt that.

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Answer 3

Jul 30, 2021 07:22 PM in response to kirbo719

I use the AirPrint driver with my HP envy and Preview finds it just fine for scanning.

However, there is always the paid Vuescan.

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Answer 4

2021 MacBook Pro (M1 chip) can't find HP scanner

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