email that says my credit card on file has issues

I got an email from Apple saying there is a problem with my payment method.

Posted on Jul 26, 2021 07:17 AM

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Question marked as Top-ranking reply

Posted on Jul 26, 2021 10:33 AM

I wouldn't click on a link in an email. Too much phishing looking very like an email from Apple. Check directly with this method:


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


Issues will have red lettering.


FYI:

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


Still, the safest method is just to use contact methods on Apple's web site rather than hoping you aren't up against some expert scam.

1 reply
Question marked as Top-ranking reply

Jul 26, 2021 10:33 AM in response to Joe Schaaf

I wouldn't click on a link in an email. Too much phishing looking very like an email from Apple. Check directly with this method:


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


Issues will have red lettering.


FYI:

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


Still, the safest method is just to use contact methods on Apple's web site rather than hoping you aren't up against some expert scam.

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email that says my credit card on file has issues

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