You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mikavlax3 Author

Level 1

4 points

Restore iPhone 11

Hi there. My great aunt got a new iPhone. She’s old, and had no idea how to use it. She doesn’t even know it’s phone number nor the passcode she made to get in. So, I was going to reset the whole thing for her. I don’t know the passcode either so therefore I can’t get in. But, when I try to do a restore on my MacBook, it fails every time with an error message that says it failed due to a corruption during the download? I have no idea. Any help?

iPhone 11 Pro

Posted on Jul 24, 2021 3:28 PM

Top-ranking reply

lobsterghost1

Level 10

147,704 points

Posted on Jul 24, 2021 3:46 PM

See this link --> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

View in context

Restore iPhone 11

Similar questions