Factory Reset

My sister gave me her old iPad but can’t remember the password for me to factory reset it. I was wondering if it was possible for you to remote reset it?

Posted on Jul 23, 2021 8:06 PM

Reply
1 reply

Jul 23, 2021 8:52 PM in response to JaySayers

For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


For your sister, here's help dealing with lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Factory Reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.