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Apple ID

I’m locked out of my iPhone due to Apple ID changed. How do I get back in? Nothing I try works.

Posted on Jul 17, 2021 6:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2021 6:44 PM

You need the Apple ID and password that was used when the phone was originally set up.


If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    

1 reply
Question marked as Top-ranking reply

Jul 17, 2021 6:44 PM in response to seon257

You need the Apple ID and password that was used when the phone was originally set up.


If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    

Apple ID

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