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iPhone 12 Pro camera problem

Hi! I’m an owner of a iPhone 12 Pro. Unfortunately 2 days ago my iPhone fell from a tall building. The good thing is that my iPhone has not been damaged, not even one scratch. But I found out a problem, the back camera isn’t working and also the flashlight as well, and the Face ID on first use is very slow. I tried to download an application for testing the iPhone, the ultra wide camera work perfectly the other no, instead on the main camera app nothing work not even in the third part application. Im afraid that the connectors are disconnected. I tried to reset completely the phone and also the options.

id like to go to the apple store but unfortunately I’m in a holiday in a country where there are not apple store.

thanks so much

iPhone 12 Pro, iOS 14

Posted on Jul 13, 2021 2:08 AM

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Question marked as Top-ranking reply

Posted on Jul 13, 2021 4:33 AM

Even if it has no damage on the outside there might be internal damage.


It will most likely require service.


I would advise you to:

Contact Apple for support and service - Apple Support


They can help you with what options you have.


Good luck!

2 replies

iPhone 12 Pro camera problem

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