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My MacBook Air turns on but does not load completely and it shows 2 images with a small green dot

MacBook Air

Posted on Jul 12, 2021 2:54 PM

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Question marked as Top-ranking reply

Posted on Jul 12, 2021 7:17 PM

Those images indicate that the Keyboard and TrackPad are not recognized on your MacBook Air. Do you have access to a wired Keboard and a Mouse? If YES then connect those devices to your MacBook Air and finish booting up your computer. If that does not work or is not an option then try the following steps one at a time.


  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Thats all I have for now. Beyond the above recommendations, You can have your MacBook Air examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Jul 12, 2021 7:17 PM in response to Frustratedwiththisissue

Those images indicate that the Keyboard and TrackPad are not recognized on your MacBook Air. Do you have access to a wired Keboard and a Mouse? If YES then connect those devices to your MacBook Air and finish booting up your computer. If that does not work or is not an option then try the following steps one at a time.


  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Thats all I have for now. Beyond the above recommendations, You can have your MacBook Air examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support


Axel F.

My MacBook Air turns on but does not load completely and it shows 2 images with a small green dot

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