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User profile for user: pradnya166
pradnya166 Author
User level: Level 1
4 points

Unable to update iOS. Please help

Unable to update iOS version. Currently on 14.4 and need to update it to 14.6. Tried with both iphone and laptop , does not work. Managed to get backup somehow by connecting to laptop. Unable to increase icloud backup storage space, sim is not detected . Erasae all contents and settings does not let me reset my phone, it wants me to update the phone first. Please help as this is urgent, cannot use the phone since 5 days.


Thanks!

iPhone 7, iOS 14

Posted on Jun 19, 2021 10:42 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,678 points

Posted on Jun 19, 2021 10:53 PM

Use internet speed over 15 Mbps (both download and upload) speed for error free update. Avoid latching on to Hotspot or WiFi Extenders

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  1. Find the iOS update in the list of apps.
  1. Tap the iOS update, then tap Delete Update.
  1. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails: - Use iTunes or Finder (for MacOS Catalina+) to update your device instead of over-the-air


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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,678 points

Jun 19, 2021 10:53 PM in response to pradnya166

Use internet speed over 15 Mbps (both download and upload) speed for error free update. Avoid latching on to Hotspot or WiFi Extenders

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  1. Find the iOS update in the list of apps.
  1. Tap the iOS update, then tap Delete Update.
  1. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails: - Use iTunes or Finder (for MacOS Catalina+) to update your device instead of over-the-air


Reply

Unable to update iOS. Please help

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