You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stolen phone

What's the process of getting new iPhone 11 and retrieving Info from my stolen phone

iPhone 11 Pro, iOS 14

Posted on Jun 18, 2021 5:10 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 18, 2021 6:14 AM

If you purchased "AppleCare+ Theft and Loss," you can file a claim for a replacement and pay the deductible. If you did not pay for the coverage, you just go buy a new phone. Did you purchase the coverage?


If you backed up your iPhone, you set up your new phone from the backup of the stolen phone. If you didn't backup your phone, you can get any data you synced with the cloud, but that's about it.


Here is a link you can use to file a claim for a lost or stolen phone, but again, this is ONLY possible if you paid for the coverage --> File an iPhone Theft and Loss Claim - Official Apple Support

3 replies
Question marked as Top-ranking reply

Jun 18, 2021 6:14 AM in response to Tammyeben5

If you purchased "AppleCare+ Theft and Loss," you can file a claim for a replacement and pay the deductible. If you did not pay for the coverage, you just go buy a new phone. Did you purchase the coverage?


If you backed up your iPhone, you set up your new phone from the backup of the stolen phone. If you didn't backup your phone, you can get any data you synced with the cloud, but that's about it.


Here is a link you can use to file a claim for a lost or stolen phone, but again, this is ONLY possible if you paid for the coverage --> File an iPhone Theft and Loss Claim - Official Apple Support

Stolen phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.