Order was not placed But Money got deducted from the bank account(Apple India pvt ltd)

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Level 1

14 points

Order was not placed But Money got deducted from the bank account(Apple India pvt ltd)

I ordered the macBook Pro M1 on 8 june 2021 but I didn't receive the order id or number from Apple India Pvt Ltd. The amount has been deducted from my bank account . I contacted the customer support they were like the amount is not captured yet but I received conformation from bank as well as the Billdesk that the amount is settled to the merchant (ie. Apple India pvt ltd).

Can anyone tell me weather I will receive the order number or get refund ? and

If refund how long it might take to get refund?

Posted on Jun 11, 2021 06:49 AM

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Answer 1

akshayrrao Author

Level 1

14 points

Jun 22, 2021 06:02 AM in response to akshayrrao

Amount was deducted on 8 june 2021 and refunded on 22 june 2021.It took around 15 days for me I suggest prevent using internet banking there will be more issue . so use any other card or upi .In my case they took 7 working days to capture the payment and 7 working days to refund.

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Answer 2

akshayrrao Author

Level 1

14 points

Jul 22, 2021 10:12 PM in response to yashvardhanm

It u dont receive the order confirmation by 24hr then it will take 18 days or 11 working days to get refund. apple refund process is slow . If u payed through internet banking this is how it works.now the ammount will be with billdesk once the apple autenticate they will refund.

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Answer 3

Jun 11, 2021 07:04 AM in response to akshayrrao

akshayrrao wrote:

I ordered the macBook Pro M1 on 8 june 2021 but I didn't receive the order id or number from Apple India Pvt Ltd. The amount has been deducted from my bank account . I contacted the customer support they were like the amount is not captured yet but I received conformation from bank as well as the Billdesk that the amount is settled to the merchant (ie. Apple India pvt ltd).

Can anyone tell me weather I will receive the order number or get refund ? and

If refund how long it might take to get refund?

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

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Answer 4

akshayrrao Author

Level 1

14 points

Jun 11, 2021 07:11 AM in response to leroydouglas

I contacted them they are saying they havent captured the amount but money is settled to them conformed my their payment gate way partner Billdesk

Thank you for writing to Payment Aggregator Support.

This is with reference to your email dated June 09, 2021 regarding the status of said payment.

We have checked the records and find that the below mentioned payment via transaction reference number has been successfully settled to the merchant.

We hope the aforesaid information was useful and we were able to address your query to your satisfaction.

Warm Regards,

Payment Aggregator Support

BillDesk

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Answer 5

Jun 11, 2021 07:28 AM in response to akshayrrao

I think you need to take this up with BillDesk. It may be that Apple confirmed the funds are available but I've never known Apple to charge a card before shipment of the product. But I am not Apple so I am just speaking from personal experience.

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Answer 6

Owl-53

Level 10

100,537 points

Jun 11, 2021 07:47 AM in response to akshayrrao

It might be the Middle Entity has the Rupees in Escrow awaiting for Apple to actually ship the item and then a Shipping Order is Produced with all the details of Shipping and method. Then to money is released to Apple.

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Answer 7

Jul 22, 2021 05:24 PM in response to akshayrrao

The same issue happened with me , I even tried to contact apple india team multiple times but they said they couldn't track where the money is although I have confirmed from the bank that money has reached the merchant, could you tell if the money was credited automatically or you have contacted apple team multiple time?

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