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MacBook Pro shows reset password screen

I have the MacBook pro 2010 the screen is off when the press the power, after 1 or 2 hour the reset password screen is come, I know the password, ples help me!



[Re-Titled by Moderator]

Posted on Jun 2, 2021 1:24 AM

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Question marked as Top-ranking reply

Posted on Jun 2, 2021 12:19 PM

The "Reset Password" screen is displayed whenever you don't successfully log into macOS. Just click the "Exit" button/item at the lower left of the "Reset Password" window.


If it takes that long to see the "Reset Password" window, then I suspect you have a failing hard drive or a very severe software issue. Make sure to have a good backup.

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Question marked as Top-ranking reply

Jun 2, 2021 12:19 PM in response to hashmat2020

The "Reset Password" screen is displayed whenever you don't successfully log into macOS. Just click the "Exit" button/item at the lower left of the "Reset Password" window.


If it takes that long to see the "Reset Password" window, then I suspect you have a failing hard drive or a very severe software issue. Make sure to have a good backup.

MacBook Pro shows reset password screen

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