iTunes purchase not able to access or play

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Level 1

4 points

iTunes purchase not able to access or play

I purchased an album using the "complete the album" option. The album is Pulse by Pink Floyd. I had previously purchased one song. After purchasing the rest of the album several songs will not play. I'm told the computer is not authorized to play the selection. This is the same computer I used to purchase the album. I enter my user name and password to authorize the computer and get a message stating that this computer is already authorized. Need some help please.

Windows, Windows 10

Posted on Jun 1, 2021 10:10 AM

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Answer 1

claire504

Community Specialist

Jun 2, 2021 9:13 AM in response to BobPhoton

Hey BobPhoton,

It appears that you're being prompted to authorize your computer to play purchases in iTunes. Check out the following article and see if the steps inside help: If iTunes for Windows prompts you to authorize your computer when you try to play purchases

You can also ensure that iTunes is fully updated on your computer: Update to the latest version of iTunes

Let us know if that helps. Take care!

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Answer 2

turingtest2

Level 10

274,141 points

Jun 5, 2021 5:26 AM in response to BobPhoton

Repeated requests to authorize an already authorized computer for store downloads typically indicates you have corrupt or incomplete copies. Backup and then delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.

If that hasn't helped see If iTunes for Windows prompts you to authorize your computer when you try to play purchases - Apple Support.

tt2

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iTunes purchase not able to access or play

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