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balidream Author

Level 1

4 points

my son apple id its locked

my son have ip8 256gb gold , rightnow he still can use the gadget normaly , but he can"t use the apple id becouse it"s locked , ithink someone try to hack it from his email

the email is yahoo.com

we already try to recovery the email its not working to { i think the email its already hacked }

and we try to recovery from appleid ,answer his birthday , but i dont know why , my answer its also wrong , im sure my answer its right

what im suposed to do now ? im so confuse

please help us & thx u

iPhone 8

Posted on May 30, 2021 11:48 PM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on May 31, 2021 10:15 AM

See the Apple Support article(s) below.

If your Apple ID is locked or disabled - Apple Support.

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support.

If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

If necessary, try Twitter

https://twitter.com/AppleSupport.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

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