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BH2230 Author

Level 1

4 points

Erasing content & settings w a broken screen

The phone works but a small section of the screen doesn’t and that is where I need to select erase content and settings Before I return the phone.

iPhone X, iOS 14

Posted on May 21, 2021 7:00 AM

Top-ranking reply

Limnos

Level 10

418,861 points

Posted on May 21, 2021 8:05 AM

If the device can turn on and connect to the Internet:

Erase a device in Find My iPhone on iCloud.com - https://support.apple.com/guide/icloud/erase-your-device-mmfc0ef36f/icloud

or:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support - "A factory restore erases the information and settings on your iPhone, iPad, or iPod and installs the latest version of iOS or iPod software." This uses iTunes on a computer.

https://support.apple.com/HT201252

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Erasing content & settings w a broken screen

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