Activation Locked

Hi so I bought this phone from somebody and didn’t manage to tell me that there’s an activation lock and I can’t get in contact with them what should I do?

iPhone XR

Posted on May 17, 2021 10:46 PM

Reply
1 reply

May 18, 2021 09:28 AM in response to Taylor_Holmes

"Activation Lock for iPhone, iPad, and iPod touch" is a security feature with an added aspect of possibly deterring re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock this absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activation Locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.