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I have a first gen IPad Air with an old Apple ID, i am now trying to change it into my current one, since i don’t have the password for that old ID. But when i want to sign out, it asks for the password of that locked ID, since it (for whatever reason) needs to access “search my IPad”. I tried to recover the password for that account, but the verification codes go to that same locked e-mail address.
[Re-Titled by Moderator]
If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary.
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary.
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Unable to verify Apple ID login
