Activation lock

I got an iPad and I’m trying to get into it and use it but I don’t have the email used and password used for this ipad

Posted on May 2, 2021 04:38 PM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2021 06:57 PM

Without the Apple ID and Password of the original owner who set up the device, you will never be able to use it. Activation Lock is a theft prevention feature. We can't help and Apple will not unless you can produce the original receipt clearly showing the serial number. See this link...

How to remove Activation Lock - Apple Support

If you can't return the device, it can be recycled at any Apple Store.

1 reply
Question marked as Top-ranking reply

May 2, 2021 06:57 PM in response to ryder240

Without the Apple ID and Password of the original owner who set up the device, you will never be able to use it. Activation Lock is a theft prevention feature. We can't help and Apple will not unless you can produce the original receipt clearly showing the serial number. See this link...

How to remove Activation Lock - Apple Support

If you can't return the device, it can be recycled at any Apple Store.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.