out of sync audio from streaming services on TV speakers

THIS PROBLEM IS ONLY ON APPLE TV 4K. IF I GO THROUGH THE XBOX ONE IT'S JUST FINE. IF I GO THROUGH HULU AND NETFLIX ON THE TV ITSELF THE PROBLEMS DON'T OCCUR.


I NEED HELP WITH THIS. It makes the AppleTv 4K useless.

Apple Watch

Posted on Apr 26, 2021 08:51 PM

Reply
5 replies

Apr 27, 2021 03:27 AM in response to Dadofeagans1

Try this for any misbehaving app(s):


Or do a reset of your Apple TV to its factory settings, as a last resort.

Jun 21, 2021 09:37 PM in response to Dadofeagans1

I'm having the same issue. It's just very recent, so I think it has to do with the 14.7 update. I've tested it similarly to the original poster. It is NOT App related. All audio is out of sync, not just a particular app, it's the interface too. Every little beep of the home screen navigation is delayed. So far, I have tried:

  • Restarting
  • Resetting
  • Two different HDMI cables
  • Two different HDMI ports on my TV
  • Sync issue affects all apps - Netflix, YouTube, Hulu, Amazon, Crunchyroll, Twitch, etc.
  • Closing all the apps (as one poster recommended) did not help
  • My TV's built in apps play audio in sync
  • My Playstation plays audio in sync


The only thing that seems to work is to unplug it from both the power and HDMI and just let it sit awhile. Then it's back in sync for maybe half a day to a day and then it's time to repeat the exercise again.


It has to be an AppleTV software issue.


Thanks.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

out of sync audio from streaming services on TV speakers

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.