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When I try to update my credit card information to a different card (old card expired and I switched banks), it says "update payment information". So I try to delete my old card, but it says I have an active subscription. I go to the subscriptions, and there is nothing. I go to add the new card, and it keeps on saying "can not add card, update payment information". what gives?
iPhone 11, iOS 14
Greetings ericairhart,
We understand that you are having some difficulty updating your payment methods, and we'd like to help. Begin by following the guidance found here:
Change, add, or remove Apple ID payment methods
Payment methods that you can use with your Apple ID
Take care.
why does it say I have active subscriptions when I do not?
