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subscriptions

i purchased two weekly subscriptions a few years ago on an old apple id, i still get these subscriptions being taken out of my account every week. i have tried to log into my old apple id but it sends a code to an old phone i don’t have access to, so therefore i can’t log in. please help i need to cancel it, i’ve lost thousands of pounds to this

iPhone 6

Posted on Apr 16, 2021 4:53 AM

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Question marked as Top-ranking reply

Posted on Apr 16, 2021 6:48 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Apr 16, 2021 6:48 AM in response to laila_scott

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



subscriptions

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