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Level 1

8 points

iphone 10 is not recognizing passcode to use face id

After setting the face id and passcode the lock screen is requesting the passcode for activate face id, but is not recognizing it.

Posted on Apr 15, 2021 6:00 PM

Top-ranking reply

Community Specialist

Posted on Apr 16, 2021 4:19 PM

Hi samanna79,

It looks like you're having issues with the passcode on your iPhone. If that's correct, check out this resource.

If you're having issues with Face ID, you'll need to reach out to Apple directly.

Cheers.

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