You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Emmersx33
Emmersx33 Author
User level: Level 1
10 points

Why do I have to pay for a series on a channel I’m subbed to but can watch the first season?

I’m subscribed to CBS+ all access on the AppleTV app on my phone. I was watching FBI until it got to the second season asking me to buy each episode after finishing the first and part of the second and there are 4.

I don’t understand why I would have to pay for individual episodes that have already aired if I’m subscribed and already paying for the subscription to the channel that has all of the seasons of that series. I’m very frustrated.

Does anyone have an answer for this?

iPhone XR

Posted on Apr 14, 2021 11:48 AM

Reply
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,118 points

Posted on Apr 15, 2021 8:07 AM

Only Paramount can answer why some episodes are not available.


You were presented with the offer to pay for episodes, as those episodes are available in the iTunes Store (instead of Paramount+). The Apple TV app will present shows and episodes from many content providers, and offer you to choose an content provider if a show is available from more than one content provider (How to Watch section on the show’s Details page).

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,118 points

Apr 15, 2021 8:07 AM in response to Emmersx33

Only Paramount can answer why some episodes are not available.


You were presented with the offer to pay for episodes, as those episodes are available in the iTunes Store (instead of Paramount+). The Apple TV app will present shows and episodes from many content providers, and offer you to choose an content provider if a show is available from more than one content provider (How to Watch section on the show’s Details page).

Reply
User profile for user: Emmersx33
Emmersx33 Author
User level: Level 1
10 points

Apr 14, 2021 3:02 PM in response to Urquhart1244

Actually I found the stupidest & most confusing thing!!!

so I actually watched until S2E10 then it tells me from S2E11 to episode S2E15 I have to pay $2.99 + taxes for each episode. I didn’t look in depth until I called support.

It makes no sense how everything else is available, season 1-3 except what says I have to pay the $2.99 + taxes for the episodes 11-15 in season 2, so actually everything else is available.

no wonder I was so frustrated, still am, but at least I understand it a bit more now. I am still wondering why these specific episodes need to be paid for individually, yet everything else is available to watch for free.

Reply

Why do I have to pay for a series on a channel I’m subbed to but can watch the first season?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up