You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Read receipts off but still showing

I have iPhone XR iOS 14.4.2 (most recent update) and my Read Receipts has been toggled to the off position for over a year. My husband notified me last week that he is getting read receipts from me. I verified it was toggled off, restarted my phone and it still happened. I tested this out by sending myself a text and it said Message Read at 7:43am. I have toggled on and off and restarted several times and it’s still showing read receipts. I see others have had the same issue but no answers on how to fix this. Please help.

iPhone XR, iOS 14

Posted on Apr 13, 2021 5:01 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 14, 2021 8:48 AM

Greetings, wendyandjt!


Welcome to Apple Support Communities! If we understand correctly, you are experiencing an issue with a read receipt showing up for others when you have them turned off. We can understand wanting to find out why. We will do all we can to help get you pointed in the right direction.


Is it possible that read receipts are enabled for just your husband? You can check by opening your iMessage thread between you and your husband. Once that is open, tap on his name at the top, and then the "i" for more info. That will provide options for a call, video, mail, info, and a little below that you will see the option for 'Send Read Receipts.' Is this enabled for your husband specifically? If so, disable it from there.


If not, Restart your iPhone. Does this help to resolve the issue? Often this simple step will refresh the apps and software on the device to solve numerous problems you may encounter. We hope this helps you out.


Kind regards.

3 replies
Question marked as Top-ranking reply

Apr 14, 2021 8:48 AM in response to wendyandjt

Greetings, wendyandjt!


Welcome to Apple Support Communities! If we understand correctly, you are experiencing an issue with a read receipt showing up for others when you have them turned off. We can understand wanting to find out why. We will do all we can to help get you pointed in the right direction.


Is it possible that read receipts are enabled for just your husband? You can check by opening your iMessage thread between you and your husband. Once that is open, tap on his name at the top, and then the "i" for more info. That will provide options for a call, video, mail, info, and a little below that you will see the option for 'Send Read Receipts.' Is this enabled for your husband specifically? If so, disable it from there.


If not, Restart your iPhone. Does this help to resolve the issue? Often this simple step will refresh the apps and software on the device to solve numerous problems you may encounter. We hope this helps you out.


Kind regards.

Apr 14, 2021 2:47 PM in response to wendyandjt

wendyandjt,


Thank you for returning to the Apple Support Communities with this information. We're glad you were able to verify the settings on your iPhone. We will work on helping you to isolate the cause of the problem. How long have you used the iPhone XR? Has this issue occurred the entire time you've used this device? If not, when did it start? If so, did the problem happen on a prior iPhone?


Also, have you reached out to Apple Support directly about this issue? If not, you may want to Contact Apple for support and service and see if they're able to offer any guidance.


Cheers!

Read receipts off but still showing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.