international sms

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mobile2 Author

Level 1

8 points

international sms

Staying in Thailand, but unable to send or receive international SMS.

Logging in to Amazon UK, I receive an SMS text with embedded link to confirm my login.

From the middle of March I no longer received this SMS.

Amazon confirmed they had sent text and I also asked a friend in the UK to send me an SMS.

Neither were received. I also tried sending an SMS to my friend in the UK which they did not receive.

By a process of elimination I have established following. All my tests were made using the same Thai network provider.

1) my phone. (IPhone 6) can neither receive or send international SMS.

2) using a local friends phone (iPhone 7) I can send SMS to the UK, using either their Sim card or the Sim card from my phone. But the reply from the UK is not received in either case.

3) using a Samsung tablet with my phone Sim card. I can now send and receive international SMS.

In every case the responder in the UK has been the one receiving and replying to my SMS.

I am not sure what phone my friend in the UK is using, but I know that it works on android system.

All this would appear to point to a problem with the Apple operating system.

Does anyone have any experience with this or could offer any solution?

Regards Alan

iPhone 6 Plus, iOS 12

Posted on Apr 4, 2021 12:01 AM

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Answer 1

Top-ranking reply

TonyCollinet

Level 7

23,903 points

Apr 4, 2021 12:06 AM in response to mobile2

Hi

See if there is a carrier update available:

https://support.apple.com/en-gb/HT201270

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Answer 2

mobile2 Author

Level 1

8 points

Apr 13, 2021 12:58 AM in response to TonyCollinet

Hello Tony.

Thanks very much for your swift reply.

Apologies for any delay in getting back to you, but things seem to run on a different timescale out here.

Finally received a reply, last week, from their tech support about carrier update.

But all it says is that it has been passed to their network administrator and I have had no further response.

Additionally I have realised that the sound on my phone no longer works correctly.

Whether this is in any way linked to my current problem, I do not know but I will detail it here and if you believe that it is a separate matter I can always repost.

My iPhone shows software version 12.5.2 (16H 30 ) No updates shown as available.

Phone calls display on my screen, but with no ringing tone.

A translation app that I use has a sound pronunciation facility, but this no longer works.

When I use settings to test a ring tone, this still sounds out.

Discovered that Apple no longer supports my phone model.

I think that I am rapidly reaching the point where I might as well throw it all in and just go out and buy a new phone.

Regards Alan

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international sms

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