iPhone 11pro restarting

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Level 1

8 points

iPhone 11pro restarting

I updated to iOS 14.4.2 on my iPhone this week, and the phone keeps restarting ever since! I have reset the settings, I have plenty of memory, I don’t have any new apps, Help!!

Posted on Apr 2, 2021 9:01 AM

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Answer 1

Top-ranking reply

Beastof57

Level 1

23 points

Apr 3, 2021 10:23 AM in response to blistallac

I have had the same problem with my iPhone 7. Apple Support Chat reviewed everything and says I need to take it to the Apple Store for a service appointment. I have trouble believing it's the iPhone's problem when it worked fine with the previous update.

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Answer 2

jdo_apple

Community Specialist

Apr 3, 2021 4:22 PM in response to blistallac

Hey there, blistallac!

Thanks for reaching out in Apple Support Communities! If we understand correctly, your iPhone is restarting and will not start up properly. We'd like to lend a hand so you can get back to using your iPhone!

To clarify, do you see a spinning gear or Apple logo when this happens?

We recommend following the guidance in the support article to troubleshoot and get your iPhone powered on:

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support

Should this persist, Contact Apple Support

Take care!

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Answer 3

blistallac Author

Level 1

8 points

Apr 3, 2021 12:16 PM in response to Beastof57

I called Apple support, and they told me also that I needed to go into see somebody, but since it’s out of warranty I started to do more research. I connected my phone to my computer with Finder, redid the update, and it now seems to be working well again! Woohoo!!

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iPhone 11pro restarting

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