You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple tv library movies wont play

When i try to play any movie from my library that has a menu screen it wont load. I click the movie and it just shows a blank screen.


Movies without a menu screen (older movies) play just fine.


I can also play any movie on any other device.


If i use the movies menu in the atv+ app i can resume a movie just fine.


I have reset the appletv numerous times. I have force closed the atv+ app numerous times. Internet is working just fine as always. This problem seems to only be affected by playing a movie that has to load a menu screen.


Any suggestions?

Apple TV 4K, tvOS 14

Posted on Mar 30, 2021 4:04 AM

Reply

Similar questions

1 reply

Mar 30, 2021 4:36 AM in response to Rentoc

Thank you to another post that suggested using the play/pause button instead of the trackpad. I can now at least watch my movies again. But any movie with a menu screen no longer has access to extras and features since the play/pause button bypasses the menu screen. There is still something broken somewhere with the movies.

apple tv library movies wont play

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.